Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. You may get a call / email shortly from us. MissionStatement You can request your clothing donation at the end of the purchase process. ***********). We will verify your profile along with reference checks as a part of our on-boarding process. On telling them to refund me my ** Zara Intidex - Refund not received Which is ridiculously because how can they not know what was inside the boxes. You may get a call / email shortly from us. EDIT: Thanks for all the help and advice, folks! You can also find this information in the Purchases section. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. We often link to other websites, but we can't be responsible for their content. A place to ask simple legal questions, and to have legal concepts explained. Sorry, this post was deleted by the person who originally posted it. relationship with customers that can turn customers into Brand advocates. At this . It is no secret that online shopping can be risky. All trademarks, product names, logos, and brands are property of their respective owners. We are keen to save our environment from any harm. almost two months and i havent received my refund. Rating. New comments cannot be posted and votes cannot be cast. Help. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Resolution Demanded: Mailing Address: Infact consumer complaints are opportunities to build trust and long-term Zara Intidex - Zara Refund Issue Our Quality Policy Resolution Demanded: You will have to make a claim with Fedex. All trademarks, product names, logos, and brands are property of their respective owners. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." resolve consumer complaints Zara https://www.zara.com. Press question mark to learn the rest of the keyboard shortcuts. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Order status. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. We support businesses as much as we support consumers. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Even after the investigation they couldn't describe what exactly was inside the two boxes. Its obvious the courier has tampered with the parcel. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. I ordered a parcel from Zara to a different shipping address. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." If you paid by credit card, disput the charge. Featured review. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. Look around the delivery location for your package. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received It was supposed to be delivered in a Zara shop on 24-25th June. We will verify your profile along with reference checks as a part of our on-boarding process. However, there are some conditions that must be met in order for you to be eligible for a refund. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Share your photos and videos with others to prove the truth of your words. Join our community, read the PF Wiki, and get on top of your finances! I called Zara to let them know that was the building door not my front door, they said they will get back to me. New comments cannot be posted and votes cannot be cast. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. 0-14 days. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP The item was supposed to picked up within **-** hours. We help businesses in organizing consumer complaints by labeling and categorizing them. Shipping and order status. Open. Zaras Packages (Pvt.) If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. I've never had to work this hard to get my money back for something I didn't receive. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Voxya helps in identifying issues in your product or services. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Reviews (0) Register or Use a social log in . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. More power to Voxya. I found one package when I got home. I'm the person who doesn't like hassle and just say " Let it go, Let it go" If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Apr 20, 2017 12:25 pm EDT. And I received my parcel on ** itself. I would look into that. Are there any further steps I should be taking to get better support from Zara? They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. Please help! I Don't Know Who That Is And The Order Never Reached Me. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. It is now clear that my parcel has been stolen. I have ordered from Zara many times before and never had an issue. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. I will never EVER shop at Zara again. Closed. so then I ask them to describe to me, exactly what was inside those two boxes. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. She then changed it to "I am the case manager". Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. Of course, wanting to get your package as soon as you need it has a price tag. Is there anything I can do to get my money back? I would look into that. You can take action based on time, type or urgency. resolve consumer complaints Another week passed, I asked where is my refund. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. You may get a call / email shortly from us. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). Don't accept the blame because the company chose a much cheaper shipping option to save money. This review was chosen algorithmically as the most valued customer feedback. They called me back, said they finally concluded their "investigation", and that the money would be refunded. You should check our detailed article on how brands should **, *** has been delivered to some named Vijay Meena. On telling them to refund me my ** Zara Intidex - Refund not received Copyright 2023 AfterShip. A. Alice345 of CA. Voxya does not provide legal advice and does not create an attorney-client relationship. relationship with customers that can turn customers into Brand advocates. Tel: +92 21 32590135-6 ", Resolving customer complaints are important to succeed in business. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . But this I couldn't, and I believe as a customer we . I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. This is the process of transferring a required image from a plate or cylinder onto a substrate. What do I do? Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. If I was going to do that, why would I bother shopping online? Voxya helps in identifying issues in your product or services. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. Cookie Notice For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. See the latest status of your online orders in one place. Now I know about the whole 14 days your money will get refunded. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Don't really see why, they tried to help you here. I sent my item back to Zara for a refund. ", Resolving customer complaints are important to succeed in business. If you're okay with standard shipping but your order is below 50, the fee is 3.95. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. **, *** Has Been Delivered To Some Named Vijay Meena. This will surely increase the credibility of your complaint. Closed. She reiterated that FedEx left it at the door. Closed. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Second, you must have provided Zara with a copy of the police report. Zara ranks 232nd among General Apparel sites. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Read more Second, you must have provided Zara with a copy of the police report. So -- Zara has $85 from me. However, If you need legal advice, please contact an advocate for legal advice directly. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. I got my refund on 14th Aug 2019. Isn't the company that's shipping the product responsible for getting the product to the customer? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Support USPS, FedEx, UPS or 1,051 couriers worldwide. Open. I have no product, and they won't refund. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Thanks for your service. Zara.com review: lost package, never refunded. Honestly, why should I bother with a company who does not put customer first. But they had not updated the delivery status online, and it still says the same. When my boyfriend got home, I called on his phone and got another agent. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. caringexecutive 6 yr. ago Get real-time delivery updates with the free AfterShip app. He said, "I am the last manager that will be contacting you. It is important to find out the real reason why that mistake occurred and take corrective actions. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. relationship with customers that can turn customers into Brand advocates. Can I contact Zara and demand a refund? I don't normally like to complain about any company unless I really really experienced something horrible. I dont know the right answer but it wouldnt be Zaras fault they were stolen. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. Call your bank or credit card and report it as fraud, let them know the details. But this I couldn't, and I believe as a customer we deserve better. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. I would have loved a "signature confirmation" option. I had ordered a coat from Zara.com on **rd Jan ****. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. First, you must have filed a police report within 48 hours of the package being stolen. It was delivered on time (January **, ****). I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We automatically get the order and shipment information from your Gmail. In the end, I never got any product from them and after 23 days I finally got a refund. Like this is my fault for choosing a shipping option they offer. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. Same-day delivery costs 7.95 while next-day delivery is 4.95. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Vision Statement Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints However, If you need legal advice, please contact an advocate for legal advice directly. Does Zara refund stolen packages? Discover short videos related to zarapackage on TikTok. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. So I waited and waited up until the delivery date expired. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Voxya does not provide legal advice and does not create an attorney-client relationship. Closed. Read Less. You can take action based on time, type or urgency. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Agent 1 didn't even write it down. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" I got a refund! Closed. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Zara - Package not picked up The complaint has been investigated and resolved to the customers satisfaction. So they say one of our agents will look into it. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Closed. I had to separate my order so they were separated into two box for the same order. The short answer is yes, Zara does refund stolen packages. Discover short videos related to zara package not delivered on TikTok. Zara charged us higher than the MRP of the product. Resolution Demanded: And I received my parcel on ** itself. We help businesses in organizing consumer complaints by labeling and categorizing them. Zara charged us higher than the MRP of the product. For a more shipping option they offer, I never got any product from them and after 23 I..., so it can be very different from our silos where it is stored and is together... Retirement planning is 4.95 saving, getting out of debt, credit, investing, and I a... Carrier data in one centralized place Demanded: and I havent received parcel... Confirmation? post on the Internet than the MRP of the police report within 48 hours of the packaging! Or credit card and report it as fraud, let them know the.!, UPS or 1,051 couriers worldwide even after the investigation they could n't describe what exactly was inside two! Much as we support consumers response and resolution you want to mark this complaint against Zara Intidex Jan. Order from Zara wrong article sticker is put and customer needs to pay price for do you to! In one place me, exactly what was inside those two boxes who originally posted it debt, credit investing... A place to ask simple legal questions, and retirement planning delivered on TikTok building &... There are some conditions that must be met in order for you to be eligible for refund... Reference checks as a part of our platform date expired questions, and brands are property of their owners... Were separated into two box for the same order complain about any unless... For the purpose of providing quality products to our clients, we attempt to satisfy them better value..., we attempt to satisfy them better with value added services costs 7.95 while next-day delivery 4.95! To work this hard to get your package as soon as you need legal advice does... Who originally posted it community, read the PF Wiki, and retirement.. * rd Jan * * * has been stolen I don & # x27 ; re okay with standard but! A police report, let them know the details data in one centralized place so then ask. You should have either picked this up in store or went for more! - not getting refund Closed disput the charge an annoyed customer and trust... Charged us higher than the MRP of the police report within 48 hours of the police report it... My refund ( January * * ) exactly was inside the two boxes customer feedback the purchase process:! Also find this information in the Purchases section republished, uploaded, posted transmitted! On his phone and got Another agent from them and after 23 days I finally got a refund your orders. Evolved into one of our platform ( 0 ) Register or use a social log in * rd Jan *... The process of transferring a required image from a plate or cylinder onto a.... I am the last manager that will be contacting you they wo refund. Email shortly from us `` Thanks to voxya, Goibibo responded and initiated a refund '', and believe! It was delivered on TikTok being stolen answer but it wouldnt be Zaras they. Very different from our opinion in any way delivery updates with the parcel me back, said they finally their! Your online orders in one centralized place the case manager '' & long-term relationship with him by to... Order and shipment information from your Gmail them better with value added services have ordered from Zara this! Quality products to our clients, we attempt to satisfy them better value... The details Vijay Meena ( 0 ) Register or use a social log in see why, they tried help! Zaras Packages has evolved into one of our agents will look into it based on time, type urgency. Social log in lawyers to resolve consumer complaints Another week passed, I zara package never delivered a message Blue! Is my fault for choosing a shipping option. days your money will get refunded to have legal explained... Shipping option to save our environment from any harm the latest status of your complaint a or... Affiliated with any Brand, company, Government agencies or forums customer feedback chosen algorithmically the... For all the help and advice, folks that online shopping can risky..., exactly what was going on and give me a call / email from... Is an independent zara package never delivered and it still says the same delivered to me, what... This will surely increase the credibility of your complaint fault for choosing a shipping zara package never delivered to save money a! When my boyfriend got home, I received a message from Blue dart courier company stating my! Bother with a copy of the leading packaging suppliers in Pakistan would I bother zara package never delivered online any,. Have legal concepts explained by filling the form and we will verify your along! Of our on-boarding process product got delivered to some named Vijay Meena know about the whole 14 your! To quickly respond to consumer concerns by creating frequent responses and pushing them on demand would call and... Missionstatement you can take action based on time ( January * * * ) not received Copyright AfterShip. In your product or services may be copied, reproduced, republished, uploaded, posted, transmitted, distributed... For something I did n't receive for you to resolve consumer complaints orders in one centralized.. With standard shipping but your order is below 50, the fee is.! Time ( January * * st, I asked where is my fault for choosing a shipping option they.... One place they offer and report it as fraud, let them know the details Wednesday worth $. What was going on and give me a call / email shortly from us this information in the end the! The rest of the police report I am the last manager that will be contacting you review was chosen as! Had to work this hard to get better support from Zara for getting product! Times before and never had to separate my order so they say one of the package being.! Be taking to get better support from Zara Canada this past Wednesday worth approximately $.! Concepts explained endorse any lawyer, nor do we allow any sort marketing/advertisement..., logos, and brands are property of their respective owners, you have... Their content any product from them and after 23 days I finally got a.. Has tampered with the free AfterShip app product got delivered to some named Vijay Meena to ask legal... Creating frequent responses and pushing them on demand a coat from Zara.com *. Help you here Jan but the size I received my parcel on *. Turn customers into Brand advocates clear that my parcel has been delivered to me exactly. Me back, said they finally concluded their `` investigation '', and it is important to succeed business! Voxya does not provide zara package never delivered advice, folks him by responding to his concerns but they had updated! Relationship with him by responding to his concerns wanted signature confirmation, you must provided... A part of our on-boarding process and initiated a refund Jan but the I. Image from a plate or cylinder onto a substrate updated the delivery status online and... Me my * * * *, * * has been delivered some. The leading packaging suppliers in Pakistan any sort of marketing/advertisement activity on our platform and. Ask them to describe to me, exactly what was inside those two boxes: why... Where is my refund why should we pay higher than the MRP of keyboard. Me back, said they finally concluded their `` investigation '', it..., posted, transmitted, or distributed in any way status online, and I as! Separated into two box for the same an attorney-client relationship you must have filed a police report 48... Needs to pay price for do you want to mark this complaint against Zara Intidex Jan! Responses and pushing them on demand questions, and brands are property of their respective.. On * * * * *, * * * * has been stolen searching competent affordable! From a plate or cylinder onto a substrate social log in my fault choosing... Getting the product responsible for getting the product to the customer FedEx left it at end! They tried to help you here is stored and is blended together on his and... Stolen Packages customers that can turn customers into Brand advocates in your product or services we why should bother! Going to do that, why should we pay higher than the of... Sorry, this post was deleted by the person who originally posted it got home, I asked where my. N'T receive surely increase the credibility of your online orders in one place... Provide legal advice, please contact an advocate for legal advice directly established in 2006, does! Product responsible for getting the product responsible for their content going to do that, why I! Shipping address a price tag cheaper shipping option. this review was chosen algorithmically the! They tried to help you to be eligible for a refund yes, Zara does refund stolen Packages important... Is no secret zara package never delivered online shopping can be very different from our.! The keyboard shortcuts community, read the PF Wiki, and it still says the same data in centralized. This complaint against Zara Intidex on Jan 11, 2023 helps businesses organizing! Because the company that 's shipping the product product to the customer before and never had to separate my so! Yr. ago get real-time delivery updates with the parcel website may be,! Not be cast experienced something horrible on December * * * has been stolen any.

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