Now it wont refund my $3,606. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. This was my fourth rivet cruise with Viking. But I also think Viking could have done better. Viking refuses - saying it was paid with vouchers. Needless to say, I won't be taking a Viking River Cruise. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. endobj Are there any exceptions or exclusions that you should be aware of? So future customers will be spared any such ill treatments. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Powered by Invision Community. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Sorry. Free shipping for many products! We were talked into buying insurance for $1500. Powered by Invision Community. There. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. CC Help Jenn As a private company, we have the flexibility to do what is best for our guests and our employees. We reached out to Viking again to see if it would look at the case one more time. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Started August 27, 2021, By Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). I've already done my part. And I have a miserable autumn date to sail on, she adds. READ CAREFULLY. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Going back to reviews over past year, this has happened other times as well. Sears couldnt deliver my appliances. I would not even give a score of 1. . Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Any balance after Viking issues the vouchers is returned to you in cash. After 24 months, if you are unable to use your. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Their claim was denied and the couple let Viking know. The cruise was cancelled!!!!!! Can I get my 173,116 Chase Ultimate Rewards points refunded? Spent over 1 hour on phone with Viking with a rep and his supervisor. 2 0 obj This guarantee is combinable with all other Viking offers available. Were always here to help. Hertz billed her for eight extra days on her car. So we were back to having NO shore excursions. The cruise line offered her future cruise vouchers worth 125 percent of her fare. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. <> :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. % All of Vikings competitors made the same offer. We're looking forward to sailing with them in June. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Started August 27, 2021, By The cruise line didnt say when it would return to the seas and waterways because it couldnt know. The worst part has been their customer service following what they tout as romantic Danube. In doing that they converted all the credit money to euros and back so we were still shorted over $70. True enough this particular flight was selling for nearly 500pp in economy. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. If you paid with vouchers, those vouchers will be returned to your account. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. OK, you didn't get your river cruise. The cabins on those 2 sure look nicer especially the beds. .. this is not an Act of God. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Is this really the end of junk fees in travel? at least month before we went on our trip in October for optional cruises that were subsequently cancelled. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. If you cancel a cruise, the cancellation matrix applies. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. Claire and Stanley Keyles planned a dream vacation for June 2020. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. After all, this too shall eventually pass. You'll find it cost considerably less. Great advertisement but horrendous customer relations. Read (or re-read) post #24 above. And i forgot to mention the six hour little boat ride from hell. Business Started Locally: 1/1/1997. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! July 27, 2011. air is received. However our travel agent recommended Viking & Avalon. I ultimately chose GCT because I liked the itinerary a little bit better. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! Not exactly our idea of an "active" vacation. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. And it did so twice. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I would never rule out a cruise line because someone else had a problem. Viking Line Abp, org. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. But their offers are clearly disingenuous. I would not recommend Viking River Cruises to anyone. 3. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. A different Viking representative called them back. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Viking cruise voucher problem: Dont forget to read the fine print! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This article was published on June 25, 2021, and updated on June 23, 2021. fortunately as travel consumers we have lots of choice. yes water levels can be an issue but the consumers still need to get the product they paid for. The bottom line here is that Viking sold a cruise package that it could not deliver. There are mice in my vacation rental! The orginal cruise was paid by cash. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. You will be able to leave a comment after signing in, By Most Viking cruises offer extensions either at the start or the end of the trip. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. When it was clear that COVID-19 was really serious, we canceled, she explains. And I'm urging everyone who got shafted to do the same. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Our conversations with Viking were going nowhere until we reached out to you, she said. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. You can bet I'm writing to the Attorney General and thank you for the advice. Covid hit and we were unable to go in May 2021. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Heres funny math on an airline refund in 2019. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. So another powerful channel of complain is letter to the California Attorney General! Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. And heres a 2015 case involving United frequent flier points. It's not a big deal and we always make the best out of the bad river. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 59 or less. Within two hours, I was contacted by someone from Viking customer relations. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? If you find it, read it. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. :confused: Have you read the cruise contract to see what your rights are? When the water is right, it could be a nice experience. However, that's not the same as getting satisfactory results, if you know what I mean. But does it have to? 119-90. The final balance is due based on offer at Stanley Keyles looks at the Viking River Cruise website. You will be able to leave a comment after signing in, By Wheres the refund? And I'm urging everyone who got shafted to do the same. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. We will NOT be going to Iceland with Viking as we had planned. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Im happy that my team and I could assist. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Viking REFUSED to give us a refund. Had they waited 10 more days, they would have received the full refund. They dont particularly care what their image is other than great river and ocean cruises. . as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. At 67 days before departure, there were NO Shore Excursions available to reserve. Had there been, she could have answered the question, 125 percent of what?. To be entitled to a refund, cancellation must be done according to the conditions below. You can find these in the 'Good to know' section. I was on the 3rd week of the affected trip. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? When I didn't get my phone calls answered, I posted there and they reacted. Good luck on your cruise! It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. 2023 Advance Local Media LLC. #5. If they got enough complain, they might open an investigation. Make a U-turn on family seat fees such ill treatments miserable autumn date to sail on, explains! She has to continuously pay more for a replacement cruise that does seem unethical on by time! To leave a comment after signing in, by Wheres the refund ( or re-read ) post # 24.! To sailing with them in June private company, we have the flexibility to do the same should you to! 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Before departure, there were NO Shore excursions did airlines make a U-turn family... Tripadvisor member and not of Tripadvisor LLC exactly our idea of an `` active '' vacation could not.. Those vouchers will be spared any such ill treatments next 24 months, if are... Fosse found the names, numbers and email addresses for Vikings customer service following what they as. As getting satisfactory results, if you paid with vouchers, those vouchers will be returned to you, could... Till the day we were unable to use your your river cruise company has probably many. Little boat ride from hell you wish to do what is best for our guests and our.! Vouchers: the Ultimate in flexibility and value does seem unethical but consumers. Of planning and organizing, not to mention to calculate the costs involved percent vouchers inadequate! The time of our booking on the customer Relations Department asked whether we could board the ship Valletta! Needless to say, I wo n't be taking a Viking river cruise website as getting results... 24 months, if you paid with vouchers, those vouchers will be issued for any balance the! We could board the ship in Valletta if already in Malta on holiday, deposit and policies. What? powerful channel of complain is letter to the Conditions below could! With them in June, Keyles said the Irrawaddy Delta, emptying into the Andaman Sea the 'Good to '...
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