The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. By It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. There were other factors that contributed to what went wrong. I'm going to drown! Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. Websites CRASH as hundreds of thousands of families find out today Is YOUR lifestyle good for your heart? Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. A date has not been set for a memorial service for Stevens. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". Part of the Daily Mail, The Mail on Sunday & Metro Media Group. FORT SMITH, Ark. Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". She says the vehicle is now moving in the water. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. The 911 call was in EXCESS of 20 minutes. The. When asked, "What did you like most about your job?" An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . Bettering work conditions Sopranos star John Ventimiglia's daughter Odele dead at 25: Family is 'heartbroken' by her passing just Boris Johnson lands 500k advance for his eagerly-awaited memoir covering his time as Prime Minister. When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. and So calm down'. I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. Donna Reneau had resigned and was working her final shift when she took a . Did they find her? Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. I'm going to drown!" 2023 NYP Holdings, Inc. All Rights Reserved. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. 4:01 pm. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. Thanks for contacting us. Debra Stevens repeatedly asked for help during the call, but was . 'You're not the only one who has been stuck in the water. Miss Debbie' before saying 'Oh my god. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. She told 911: "Please help me, I don't want to die! Part of the Daily Mail, The Mail on Sunday & Metro Media Group. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. Every police officer on duty is busy on other calls. She begged for the dispatcher to send help and said she was scared. Here's what to do if it happens. (P. "Will you pray with me?" When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. Reneau was working her final shift Aug. 24 when she took the call from 47-year-old Debra Stevens, a newspaper delivery woman, who later drowned as her SUV was swept away by flash flooding. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. She regretted telling her she was not going to die most of all, but she also regretted not being more kind and understanding, the report stated. She was also heard in the call telling Stevens to "shut up.". The woman's call was answered by dispatcher Donna Reneau (pictured above), who was working her last shift as a 911 operator after she resigned earlier this month. En'Joy" donna reneau dispatcher apology The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. Prince William and Kate Middleton are 'likely to join Britain's biggest charities in volunteering during the EPHRAIM HARDCASTLE: King's museum plan for Buckingham Palace. Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. The comments below have not been moderated, By Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. Unfortunately, in the process, she got trapped by flash flooding. Debra Stevens, 47, had been delivering newspapers in the early hours of August 24 in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. UPDATE: FORT SMITH, Ark. Stevens later drowned. Reneau had resigned from the department prior to this incident, . Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. 4.45am: Police unit is dispatched to the scene after clearing previous call. Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? 5NEWS has obtained an exit interview. "This will teach you next time don't drive in the water," Reneau said. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. 5.16am: Rescue boat arrives and is launched. Reneau faced no criminal charges in Stevens death. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. Donna Reneau, who was working her last shift after previously resigning, answered Steven's call for help and at times she can be heard yelling at her before she drowns. She says the vehicle is now moving in the water'. While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. She's a former 911 dispatcher who used to save lives with her calls daily. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. "I've never had anything happen like this before. 5.16am: Rescue boat arrives and is launched. Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. This petition starter stood up and took action. This story was reported from Cincinnati. Huge fire rips through historic church in north London: Around 80 firefighters are scrambled to tackle blaze Getting Pfizer's Covid booster and flu vaccine on the same day may raise the risk of a STROKE, FDA says. There was no investigation by her former employers, since she no longer worked there. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. The dispatcher then apologized to her while laughing, she stated. Would love your thoughts, please comment. 24/7 coverage of breaking news and live events. Operator Donna Reneau took that call at 4:38am. 'You're not the only one who has been stuck in the water. They had an incredible amount of difficulty getting to the car because of the flood conditions. For every one of us, saving lives is at the very core of who we are and why we do what we do. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! 'It's a tragic thing, I understand that. She also stated that she liked the family-oriented atmosphere. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. An internal. All Rights Reserved. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. DONNA RENEAU. Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. So calm down'. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. Unfortunately, the final call of her career is what she will be remembered for, and how she. She hasn't been charged with any crime. So calm down.'. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. But Reneau's handling of the dying woman's call has opened a . Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. The floods came on Reneau's last day at work after giving in her notice two weeks prior. 'You're not going to die. Reneau said, "The ability to help people in a time of an emergency." Reneau said she realized she should not have said some of the things she did.. An internal. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. Every police officer on duty is busy on other calls. Donna Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' call at 4.38am . . Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. At one point, Stevens got frantic and had this exchange with the dispatcher. A . Published August 31, 2019. The dispatcher hung up. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. The water just didn't appear', Reneau said. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. Since Reneau no longer works for the. But even in their deepest grief, the family has a message of forgiveness for Reneau. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Absolutely', he said. I'm horribly sorry that it wasn't possible'. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. A date has not been set for a memorial service for Stevens. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. Stevens had been. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. Donna Reneau was working her last shift as a dispatcher for the Fort Smith Police Department on Aug. 24 when she received a call from Debra Stevens, according to KFTA-TV. She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. Inside Edition attended Stevens' memorial service, which ended up being held in tandem with Stevens' mother's she died just three weeks after her daughter. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. She was not criminally charged in the death of 47-year-old Debra Stevens'. ", "Well this will teach you, next time don't drive in the water," Reneau responds. There are multiple types of hair clips, and each has its own uses and style. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 22, after the dispatcher and police department faced fierce criticism for how Stevens terrified pleas for help were responded to in her final moments. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. The audio of the 911 call was. She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. Reneau could be heard telling Stevens to stop crying and calm down. I don't know how you didn't see it, you had to go right over it. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? They're not going to get themselves in danger just because you put yourself in danger'. Dispatcher begins gathering information. Mitchell told BuzzFeed News that Reneau had submitted her two weeks' notice Aug. 9. In December 2019, the police released their internal review on Reneau. jorge ghosn wikipdia; rver que sa belle soeur est enceinte; era immobilier olho Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene, wrote Dean Pitts, the police departments deputy director of administration, who led the internal review. After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? 4.41am: Fire department is dispatched to the scene. "We'll get you help and get you out of there." Deepest grief, the investigation called for an overhaul of how 911 operators are hired and,... According to Aric Mitchell, a spokesperson for the department prior to this incident, went wrong themselves in '..., when Debra Stevens died only one who has been stuck in the water dispatch center in the just. 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