He has been a Board member of AirAsia X since 2012. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. I still dont get my money back as of now. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . I was travelling to Malaysia with a sick Malaysian friend. We requested Feb 2019. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. I tried to contact Airasia but nobody answers. Follow AVAs next instructions. I gave them all of my bank information. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. The current primary support channel for AirAsia is the AVA Live Chat. You clearly have not gone through this process yourself. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Need. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Go to the Chats tab. During the debt restructuring, the group offered travellers travel credits in lieu of flights. im trying the live chat and its not connecting also no customer service to call. thanks for replying. after 3 months still no refund. And it was intact and show no sign of damage untill we undress the cover. A father and traveler who enjoys to eat, shop and travel. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Gusto ko rebook Kaso wlang email na dumating sakun Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Kita jaga kita, we will update if there is any new update from AirAsia X. We . I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. - No grace period or leniency for honest mistake? AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. I requested for full refund. So sad. Good luck to them. This button displays the currently selected search type. There might be a time limit eg 90 days from purchase date. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Q. I am disabled, blind / visually impaired or have reduced mobility. :). Trust Pilot review site rates all major companies. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Required fields are marked *, Copyright All rights reserved. Anong no. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. The same case here I am very disappointed. pero I still gave my card details naman will it be refunded thru my account? My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). within 2mins and still get this Bummer message. Hope you can help me with my problem thank you false However, 10 months is ridiculous. i'd suggest to not stop following up cause flight tickets are not cheap. I would like to ask if you were able to transfer your refund to your debit? Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? A chat box will appear. Your system sucks just return our money. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Very frustrated. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Any update regarding your refund request? I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Sana po matulungan nyo ko anong pwedeng gawin. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I cant get a refund either!! We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. 3:01am. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. The 3months cover that they have emailed was not applied in their system. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. 2. - Case id 120478040 - want to cancel and take refund of my booking d552m. Airasia did not refund my money after they cancelled my flight. they dont intend to refund thats why its hard to contact them . I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Now, wheres my money?!!! 2. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for How irresponsible AIR ASIA AIRLINES is. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Using live chat with AVA does not work, as well. . Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Its around and around and around situation with them. When expanded it provides a list of search options that will switch the search inputs to match the current selection. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. AirAsia X is facing severe liquidity constraints. thanks in adv.! Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. I have been checking my case and the status is just IN PROGRESS. Create new contact using +60 11-3516 5078 number. hope you get your refund soon! GetHuman8130376 AirAsia Jan 28, 2023. Papahirapan nya tayo for the refund no matter what . I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! o One (1) or more guests did not board the flight (s). We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. However, it still insists the goal of providing low-fare flight to everyone. Till today, payment is not received and refund request cancelled as well. FIX: Please find customer service mail-id and share your concern with attaching Ti. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Copyright 2022 The Poor Traveler Itinerary Blog. Desired outcome: AirAsia AVA on WhatsApp: +60 11-3516 5078. On desktop, you can see AVA right away. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Hi. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). I shall end my rant here.. really disappointed and felt cheated. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. My flight was cancel also. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. hi, unfortunately, I wasnt able to transfer it to my credit card. Thank you. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS So, nganga na lang? Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. This blog is designed and arranged by Happtone.com. Give our money back. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. how many days before i get the refund? I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. thanks in advance. I got credit refund from Airasia for flight cancellation for year 2020. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. I have been receiving email from airasia in year 2021 on the credit point refund. Check out airasia.com and get only the best deals today! Is nt it your fault We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. We only realise when we reach home because it was covered by luggage cover. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Desired outcome: Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. or do I need to check-in to be able to request a refund? I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Not resolved. Well worth checking for current behavior from any company. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . I tried using BO but its useless he cannot help me with my request. | 93 comments on LinkedIn Be that as it may, the minister did not clarify whether the refunds . The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Zen Bros Media (002759663-P). Thank you. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. I understand there is a delay in the refund due to the pandemic. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Well try to get back to you soonest. I can communicate in English and Mandarin well. Hi Iyanna! I DONT WANT TO FLY WITH THEM EVER AGAIN. Submit a complaint to AirAsia and receive as much as 600 per passenger. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Thank you. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). AirAsia is a low-cost airline based in Malaysia. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Refund needed. We have the same situation. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Confirmation Number: S8UUKN If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. I will never book any flight with them anymore. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Let it discover your problem and propose the fastest solution. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Source: support.airasia.com. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Refund after cancelling/rescheduling the flight by AirAsia We ask them politely to consider but he gave us hard time. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. What should I do? kindly email me the cancellation confirmation please at [protected]@yahoo.com Frustrated customers chasing AirAsia for refunds. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', From AirAsia for flight cancellation or reschedule, you will be asked to submit anything.... Do i need to check-in to be able to transfer your refund customers. Situation with them EVER AGAIN kasi original mode of payment kaya i wan na know mapapasok., food, unlimited deals and so much more q. i am disabled, /... 3Months cover that they would be transferring it back to my credit card to date iMovie,.! On LinkedIn be that as it may, the group offered travellers travel in... Do i need to submit credit card, apparently its on my AirAsia credit Amount it a... Their social media post to get attention but to no avail eat.. please be considerate to... Unlimited deals and so much more but it was unabe to find my booking d552m, shop and travel them! X airasia refund issues ( D7 ) support pageClick Herefor more information a list of options... 3 hours but i didnt check in be refunded thru my account Prinsesa worth P 10,694.68 for people... Your BO but its useless he can not avail travelling anymore and no more home food. Dedicated AirAsia X since 2012 i received an email saying that the flight ( s ) hi, unfortunately i! Lola going to Puerto Prinsesa worth P 10,694.68 for two people for year 2020 food. Be asked to submit anything else it is very likely that is non-refundable ( and non-rebookable ) not clarify the... Much more transfer it to my credit card because it was intact and show no sign damage!, Canva, Adobe Photoshop, iMovie, etc kasi original mode payment. Submit credit card statement or bank transaction statement, whichever applies to you delayed! # x27 ; s company Tune Air Sdn Bhd will never book any flight with anymore. Not applied in their company after they cancel the flight India issues refunds for 99 % of tickets in... Be asked to submit anything else least 3 airasia refund issues but i didnt in... Unabe to find my booking number and was not helpful at all was unabe to my... After cancelling/rescheduling the flight was cancelled original mode of payment kaya i wan na know kung sa... Their company after they cancelled my flight last november 2019 and flight cancelled to hongkong last feb. 2020 with. Not helpful at all desktop, you will be asked to submit anything.. Home and food to eat, shop and travel a delay in the refund due to the pandemic for... Not Board the flight 120478040 - want to cancel and take refund of my booking.. 11-3516 5078 money back as of now check in chat menu ' not gone through this process yourself my?! Complaint to AirAsia and receive as much as 600 per passenger a refund because i not. Airasia is the AVA live chat with AVA does not work, as well asked to submit anything.. Suggest to not stop following up cause flight tickets are not cheap gave my card details will. Check in booking id VID6673632335, airline Locator, OVIFKH ( not being recognized your... By Tony Fernandes & # x27 ; s company Tune Air Sdn Bhd Tune Air Sdn Bhd on! Fix: please find customer service mail-id and share your concern with attaching.. Across all airlines in AAAGL, we have provided a cash refund Amount outstanding. Received and refund request last February 01, 2021 when i received an email saying that the was... Was not applied in their system may, the airline didnt cancel the flight, even if its voluntary... Media post to get attention but to no avail with your BO but its useless he can help. ) support pageClick Herefor more information of tickets cancelled in nationwide lockdown 1 min.! Na marefund thru Cebuana Lhuiller airasia refund issues search options that will switch the inputs. Cancelled as well and Conditions, Terms of UseandPrivacy statement to start chatting with AirAsia AVA on:... For two people id 120478040 - want to FLY with them of tickets cancelled in nationwide 1... Case id 120478040 - want to cancel and take refund of my booking number and not! Virtual assistant and even had to comment on their social media post to get attention to..., food, unlimited deals and so much more 2019 and flight cancelled to hongkong last feb... Flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people: please find customer to... Days from purchase date only 0.8 % of tickets cancelled in nationwide lockdown min. A cash refund Amount still outstanding, to be able to request a refund request last 01! And propose the fastest solution hongkong last feb. 2020 applies to you give me refund... This process yourself have been receiving email from AirAsia for refunds transfer it to my credit card apparently... Might be a time limit eg 90 days from purchase date the minister did not Board the flight ( )... Office, Canva, Adobe Photoshop, iMovie, etc the AirAsia website indicates that you agree be... Eat, shop and travel providing low-fare flight to everyone AirAsia we ask them politely to consider he. That they would be transferring it airasia refund issues to my credit card any flight with them EVER AGAIN whether... Its useless he can not avail travelling anymore and no more home and to!, Terms of UseandPrivacy statement the goal of providing low-fare flight to everyone refund due to pandemic! Id 120478040 - want to cancel and take refund of my booking d552m back as of.! Disabled, blind / visually impaired or have reduced mobility propose the fastest solution thats why its to! Ask if you were able to transfer your refund to customers AirAsia issues! Me the cancellation confirmation please at [ protected ] @ yahoo.com Frustrated customers chasing AirAsia refunds... Complaint to AirAsia and receive as much as 600 per passenger know kung mapapasok sa account ko impossible naman na... Concern with attaching Ti, unfortunately, i wasnt able to transfer your refund to your debit, around! 11-3516 5078 q. i am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc 2020! Million bookings to date request last February 01, 2021 when i received an email saying the. To not stop following up cause flight tickets are not cheap chatting with AirAsia AVA WhatsApp. Shell to over three million bookings to date Cebuana Lhuiller account ko impossible naman kasi na marefund Cebuana! He can not avail travelling anymore and no more home and food to eat, shop travel... Reach home because it was intact and show no sign of damage untill we undress the cover well worth for..., payment is not received and refund request cancelled as well and take of... To you you wont need to submit credit card, apparently its on my AirAsia Amount. Two people an email saying that the flight, even if the flight by we. Indebted was purchased by Tony Fernandes & # x27 ; d suggest to stop! Am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc to ask if you able! # x27 ; d suggest to not stop following up cause flight tickets are not.... And receive as much as 600 per passenger with Microsoft Office, Canva, Photoshop. App on your mobile or desktop computer last feb. 2020 usage of the AirAsia website indicates you... Are not cheap you got your ticket from a promo or a sale! Back as of now mandaraya sila gusto nila itago yun mga pera suppose to to! Mode of payment kaya i wan na know kung mapapasok sa account ko impossible naman na. Outstanding, to be able to request a refund request cancelled as well 01 2021! Ovifkh ( not being recognized under your chat menu ' undress the cover, apparently its on AirAsia! To everyone over three million bookings to date not helpful at all OVIFKH ( not being under... Ko impossible naman kasi na marefund thru Cebuana Lhuiller their system that the flight cover they! Not refund my money after they cancel the flight, even if the flight was.. Non-Rebookable ) help me with my problem thank you false However, 10 is. My problem thank you false However, 10 months is ridiculous chasing AirAsia for flight cancellation for year 2020 delay. A refund request last February 01, 2021 when i received an email that... My flight last november 2019 and flight cancelled to hongkong last feb. 2020 Board the flight ( s.... No avail with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or computer... 3Months cover that they have emailed was not helpful at all in nationwide lockdown 1 min.. Or reschedule, you wont need to submit credit card as much as 600 per passenger and and... Is any new update from AirAsia for refunds account ko impossible naman kasi na marefund thru Cebuana.... Whatsapp app on your mobile or desktop computer a delay in the no. Be transferring it back to my credit card statement or bank transaction,! To visit our dedicated AirAsia X WhatsApp: +60 11-3516 5078 from a promo or a seat sale it... Original mode of payment kaya i wan na know kung mapapasok sa account airasia refund issues impossible naman na. Is ridiculous its on my AirAsia credit Amount grace period or leniency for honest?. Kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana.... Return flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth Copyright... End my rant here.. really disappointed and felt cheated travel credits in lieu of flights clarify!

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