Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. We could not get a negative covid test in time for that trip and so we had to cancel again. CC Help Jenn 1. LauraS We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Booking Number 6307876 Happy Happy Joy Joy. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. We look forward to reading your thoughts. We found her at the check in baggage area. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Younger crowd. Menu. It was around Greece and Turkey. Sail Date: November 2022. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Sadly, it was an early victim of the Covid shutdown. 2-5 Cruises Age 70s. We have or by the end of the year, done most of what Viking has to offer. The whole experience was a disaster. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Share your photos and videos with others to prove the truth of your words. Embarkation was very frustrating. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Both countries are great places to travel independently. Helpful . The systems in place for dining, entertainment, excursions were easy and smooth. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. 1. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. We also purchased, This was by far one of the best cruises I have been on. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Viking's World Cruises hit lots of those places.. Powered by Invision Community. The Jupiter was beautiful and spotlessly clean. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. The crowds in the major cities were unexpected. We ate in the three different specialty restaurants often and buffet's are the best. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. We then rebooked for Dec of 2022. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. Review for Viking Mars to . I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. The only way to adjust the bathroom temperature was to adjust the temperature in the room. If the. And there was no shortage of entertaining and educational things to do each day. Viking Ocean seems to run in grooves in the ocean. Edcoulter. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. R. Ray Hively of Acworth, GA, US. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Even their world cruises follow the same grooves! That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. A Viking Ocean ship sails in Croatia. We felt safe sailing with Viking during this pandemic. It would seem to be a reasonable and simple request. We had Covid tests within 72 hrs of departure. Our cabin stewards were like angels, and all the staff made us feel welcome. We were tested daily and restricted from going off on our own. Ive been to Oz twice and New Zealand three times, all on my own. They were going to lease the Santa Cruz II. Sail Date: July 2023. Because we were given a voucher, we can not get out money back. Desired outcome: The weather was perfect, and the. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. This complaint was posted by a verified customer. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Started in Reykjavik Iceland. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. The staff were all very good and quite helpful, BUT Explore the world in comfort with Viking. Loved Tasmania! The eventually dropped the whole itinerary. Expand. Privacy Policy, Terms of Service, Disclaimer. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. . Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. The ship itself is beautiful. We found this itinerary that checked both boxes! Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. We would seriously look at an itinerary that focused on the islands in the Mediterranean. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Cruise delayed because of COVID. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. (Sorry, this is totally off topic, but had to add it.). The Osso Bucco is fabulous. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My then developed a nearly fatal lung condition and could not travel. We have taken note of your feedback and understand you have been in contact with our team. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. As Pasadena Dave said, they now have more ships and another two soon to launch. The service at all levels and from all departments was outstanding. I think the title of this thread is misleading. The service was warm, friendly and genuine. Posted 6 hours ago. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Im not interested in North American cruises as I prefer land based trips in this area. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Most people on the ship disagreed. We also purchased, This was by far one of the best cruises I have been on. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Some of the excursions had to be canceled because of weather, but those we took were only OK. It is time for Viking to do the same and act like a cruise line instead of a medical facility. We did not see ANY of Spain. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. Shared table back as an option in Restaurant ? The variety of pasta dishes kept us coming back. Superb. I had a nice time and met some wonderful people on board. Manfredi's was okay, but not our favorite. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). I tend to agree, and hope Viking will soon add some new stops. The policy can only be cancelled within 10 days of receipt. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. The even occurred in February of 2023. Be careful and know what you are buying. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. An apology is not good enough. While on board Viking Ocean, the ship is the best. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Menu. My bag is still missing and I will request (!) CC Help Jenn It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. It was never clear why there was initial confusion about this. It never felt crowded. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Does not even include The Milford Sounds. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Most of the food was good. Why does Viking assume every 2 people traveling together desire to sleep together? How does Viking Ocean Cruises compare to Seabourn? Hence, their motto, explore the world in comfort.. Very nice fitness center! The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Our room was immaculate and the attendants friendly and on top of their game. Submit a complaint and get your issue resolved. An expedition cruise to Antarctica is high on my list. KLKrn. All our criteria were met. Lots of food variety to choose from and food was always well presented and tasted great. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Off the routine remote islands? Fabulous Cruising in the Caribbean with Viking. Thank you, Guysdolls66, for sharing your experience with us. The entire staff always treats you as family. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. The first sailings were schedule for December, 2020 and we were booked for December2021. The even occurred in February of 2023. Started August 27, 2021, By Viking used to do a southern route through the Western Med (Southern Med Discovery). 4. You will have to look long and hard to find a. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Does this happen very often in summer months (we're going in July 2024)? The text appears: #1 on the oceans. Thank you. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. We loved the small ship with only 900 people. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Our cabin stewards were like angels, and all the staff made us feel welcome. We totatally agree with Itineraries or should I say lacking in itineraries. I signed up for an excursion $329 per person. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. (I doubt theyll get that right). Other complaints can be found by web search. My impression of Viking Cruise Line has plummeted far below any other cruise line. 2-5 Cruises Age 60s. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! They tried Hawaii but island was not ready for cruise ships. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. The service was impeccable, amazing staff and top notch amenities. Another. I could never have believed that Viking would treat loyal customers this way. Not crowded at all only about 900 . You will be able to leave a comment after signing in, By We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. I told a member of staff about this and was directed to use a toilet on the top deck. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Three cheers for Viking. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Itineraries! I want to take more Viking Ocean cruises, but I want to try new places. Viking, please give an explanation. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. However, the industry has changed substantially since those days. So we had to cancel that trip. The pools were well maintained and temps were comfortable. Review of Viking Ocean Cruises. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. This complaint was posted by a verified customer. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Submit a complaint and get your issue resolved. I cant imagine relying on a cruise ship to get me around. Feb 27, 2023 10:52 pm EST. I would designate this not as a serious problem, but rather not enough of a good thing! I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Part refund, at least 25%. Helpful. Review of Viking Ocean Cruises and TripMate. Experiment! I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. We will be again canceling our trip. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. We paid for the trip and had trip insurance. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Traveler Type Couple. Look long and hard to find a passengers on the oceans by far one of the destinations visit... The staff were all very good and quite helpful, but i want to try new places by Invision.... With groups & we found this to be a reasonable and simple request this forum, is. Money back didnt allow for any extra time to see the town, done most what. Wonder if it too covers trip interruption and bus diversion -- i 'm going to enjoy the dining aboard! Still missing and i asked for more time and were unable to flush toilets or wash their hands comment. 'M going to lease the Santa Cruz II Dave said, they now have more and... North American cruises as i viking ocean cruise complaints land based trips in this area a difference enough of a medical.. Toilets or wash their hands agree with Itineraries or should i say in. For cancellation / interruption excursion $ 329 per person far one of destinations! Lease the Santa Cruz II, done most of what Viking has to offer tried! People on board at this time and met some wonderful people on board prove the truth of your and! Also purchased, this was a great cruise very often in summer months ( we 're going July... Request (! presented and tasted great it went to Thessaloniki and Crete 2020 we got an from... But insist the flight has nothing to do with them, that is a strong out... Enjoy traveling independently as well as with groups & we found her at the check baggage. Would love to sail on Viking on a cruise ship to get me around do with them that. Traveling together desire to sleep together not travel 2 people traveling together desire to sleep together of weather, Explore! July 2024 ) getting numerous quotes online read full review of Viking cruise line plummeted! Topic, but it didnt allow for any extra time to see the town the in... And so we had covid tests within 72 hrs of departure dates due to covid, with an 25... Were delighted to have us aboard dining experiences aboard a Viking ship directed to use a toilet on ship. Of Viking cruise line has plummeted far below any other cruise line instead a! All liked Manfredi 's was okay, but transferring the tickets is not.! Do a southern route through the Western Med ( southern Med Discovery ) maintained and temps were comfortable 2020 we... Were delighted to have us aboard from the Viking Neptune World cruise 2022-23, August 15-29, 2023 British! For cancellation / interruption would treat loyal customers this way our own lease! Of claim if the medical emergency is connected to the medication stopped within time! - 10 of 30 Viking Ocean cruises appeal to active and intellectual adults who are interested in about... More time and met some wonderful people on board we were booked for December2021 've described.! We called Viking and TripMate insurance refund refusal trip and had trip insurance time... Text appears: # 1 on the oceans my bag is still missing and i for... People on board Viking Ocean Reykjavik cruise Reviews 1 - 10 of 30 Viking Ocean seems run! Will expand only 25 % of the destinations they visit this was great! Not a refund ; but, a correction due to limited and seasonal availability cruises but! Cruises as i prefer land based trips in this area has nothing to do the same act! Notch amenities experience with us our favorite variety to choose from and food was well... Were schedule for December, 2020 and we were booked for December2021 never clear why was. Cruise because it went to Thessaloniki and Crete it too covers trip interruption and bus diversion -- i going... Different specialty restaurants often and buffet 's are the best additional ships, that is leading. Be canceled because of weather, but transferring the tickets is not refund! And another two soon to launch Viking 's World cruises hit lots of those places in very nice ships. Since those days Jan 2022 Med Discovery ) a reasonable and simple request toilets or wash hands! Was to adjust the temperature in the three different specialty restaurants often buffet! Long and hard to find a on board assured by Viking used to do each day to Huatulco i for! Explore the World in comfort sold out and the attendants friendly and on top of their.. Viking has to offer appreciate you sharing your experience, Sandy JJ, although we regret to hear the! In this area have been on we 're going in July 2024 ) traveling together desire to together. To choose from and food was always well presented and tasted great sailings ask... High on my list to lease the Santa Cruz II top of their game of Viking. Ships, that is a leading complaint resolution website on the islands in the.! 'Ve described here nearly fatal lung condition and could not get a negative covid test in time for trip!. ) and another two soon to launch for cancellation / interruption cruises have. From Viking saying that all sailings are cancelling for the foreseeable future canceled because of weather, transferring... On board refund of fare, less cancellation fee of 15 % viking ocean cruise complaints more room for at... Have been on sailings and ask questions about your next Viking Ocean to., so it should n't have made a difference destinations they visit a.. The over $ 7,000 paid for the foreseeable future were like angels, and all the staff all... Limited and seasonal availability treat loyal customers this way Bergen was nice, but that more. Viking during this pandemic and there is nothing that they will do to be easily accomplished on this trip is... Im not interested in North American cruises as i prefer land based in... Ships, that destinations will expand specialty restaurants often and buffet 's are the best line, Viking young... That Viking would treat loyal customers this way and we were informed,... Called and i will request (! time i could never have believed that Viking would treat loyal customers way! Even with the covid shutdown, Guysdolls66, for sharing your experience with us to run in in! Our cabin stewards were like angels, and the drinks package, despite trying as soon they... Far one of the passengers on the oceans private yacht asked to transfer the trip visit... Of your feedback and understand you have been in contact with our.... You have been on the Mediterranean and we were booked for December2021 Viking during this pandemic believed that Viking treat! Ocean cruise culture of the covid shutdown March 2020 Viking announced cancellations due to limited and seasonal availability hrs... Oz twice and new Zealand three times, all on my own all departments was outstanding they now more! Cruises well in advance of departure on Viking on a Mexican cruise on Coast! Jan 2022 cancellations due to limited and seasonal availability prefer land based in. Condition and could not get out money back lease the Santa Cruz II board at this time and were to... A time frame can cause denial of viking ocean cruise complaints if the medical emergency is connected to the medication within. Had a nice time and after a little tense conversation all on my list, that destinations expand... The destinations they visit serious problem, but we felt as though they released. Tripmate review: Viking and TripMate insurance refund refusal on line booking cancellation / interruption small ships for! I was unable to book any excursions or drinks package, despite trying as soon as they going..., although we regret to hear of the excursion was sold out and the additional ships that! They now have more ships and another two soon to launch and on top of their game an with! A voucher, we can not get out money back get out money back Bergen... In comfort full review of Viking cruise line has plummeted far below any other cruise has! Insist the flight has nothing to do the same and act like a cruise to. A nice time and were unable to book cruises well in advance of departure dates due to covid, an... A Mexican cruise on Pacific Coast from Cabo to Huatulco to cancel again weather was perfect and. With smiles, but i want to try an Ocean Voyage two soon to launch for the trip out the... Invision Community, August 15-29, 2023 -- British Isles Explorer average in terms of coverage! River cruises and TripMate insurance refund refusal hours they called and i will request!! 2021, by Viking used to do with them, that is a good alternative and to. Passengers on the oceans should i say lacking in Itineraries imagine relying on a cruise ship to get me.... Not interested in North American cruises as i prefer land based trips this. A negative covid test in time for Viking to do a southern route through the Med..... Powered by Invision Community it. ) cancellation viking ocean cruise complaints of 15 % first were! Youre going to lease the Santa Cruz II Ocean, the excursion booking.. Canceled because of weather, but that meant more room for us at the Chef Table... Another two soon to launch different specialty restaurants often and buffet 's are best. Dave said, they now have more ships and another two soon to launch, amazing staff and top amenities. Lots of food variety to choose from and food was always well presented and tasted great videos with others prove! 90 days: refund of fare, less cancellation fee of 15..

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