The item must arrive as described or Mecari will refund you! I still havent recieved the label to send the first ring back, and am already looking at repeating the process. response was how beautiful it was. Every transaction has been great (knock on wood). 1. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. Looking around the delivery location for your package or notice of attempted delivery. The customer service agent on the phone told me to sell elsewhere and that Mercari "doesn't need my money." Mercari seems to intentionally display fake promo codes on . But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. They cant possibly be responsible for ensuring authenticity of any&all items you purchase (unless theyre authenticated by the service they provide for designer&luxury goods) from a private seller on their site-but it ABSOLUTELY IS YOUR job to be an informed and smart consumer no matter what youre buying!. I placed an order and never received it. How are you doing on Bonanza ? T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. When the item sold and they emailed me the label, it said 17 lbs. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. This act in and of itself is not against Mercari rules. Their charged are wayyyyy to high anyway!! If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. First, ensure that you meet the requirements for free shipping. For more details, check here. Maybe a belt from the Dollar Tree? The buyer and seller will receive a dispute resolution form that outlines the details, and the buyer is protected against any buyer fraud. All this site is about is letting people try to nickel and dime you to death. She requested a refund and they gave it to her. If you request cancellation it will go on your account regardless of the situation. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. I ended up blocking him but his items show up on my feed. Really?! I was feeling hesitant due to several negative comments I read earlier, and reading yours convinced me it was a bad idea. Then the Seller blew up my phone with messaging, she wanted me to: 1. However, if you have time and want the assurance of a reliable carrier, sticking with a traditional option may be the better choice. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. I used the site one time and lost $30. On mercari its more akin to hand to hand sidewalk hustling. Getting free shipping on Mercari is simple and easy! Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. Everything is clearly stated and pretty self explanatory. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. You can learn more about Mercaris policies and practices by visiting their Help Center. And Im paying all of the shipping and commissions too. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. Many sellers will include their shipping policy in the item description, so be sure . Press question mark to learn the rest of the keyboard shortcuts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. Why do sellers not ship or end up canceling an order on mercari? When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. However, it was not noticed at the time it happened. With Sendo, you are able to get your item the same day, provided that the item is sent out by the seller before a certain time. I see a couple pages that state that sellers must ship within 3 days. within minutes his rating on his businesses was completely destroyed. Will never recommend a company that allows their sellers to do this to buyers. The seller has to ship within 3 days! They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. So I emailed them and gave them the ID and waited. Im a jeweler and have been buying (and selling) Silver items online for decades, and over the last year and a half on Mercari. This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. Too many to name. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. Our team works hard to make sure shipping is as fast and easy as possible. Found one on mercari; decent price. Stupid seller cancelled my purchase without notice. What happens if the seller doesn't ship within 3 days Mercari? [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate Thank you for your input! WRONG DECISION! Customer service can be sketchy and hard to get in touch with. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). My average profit is $14. She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. Mercaris Buyer Protection offers buyers a refund if an item does not arrive, is damaged, does not match the description, or is significantly different than what the seller advertised. So now I have just given away a perfectly good pair of expensive shoes away for free. Save my name, email, and website in this browser for the next time I comment. The same terrible, immoral eBay scammers are on Mercari, but there are LESS protections than on eBay, and theirs are a joke. She never mentioned of any damage on the product until after the purchase. Moreover, it doesnt really solve buyer fraud because the site will allow returns after the three-day window after youve presumably given the buyer a thumbs up. It was very angering to me they didnt explain what rule or what about item was not acceptable. She was going to maybe pay for that Priority Mail; 3. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It isjust a sleazy way to get more money from you. I was sold fake items, through a misleading and false listing, only to recieve the product, be disappointed, made to jump through hoops to return the item, made to purchase packaging to return it, fuel to transport and additionally forced wait till the seller says they recieved the fake item to fully complete the return. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. Its June 25th! In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. This is a joke!! I agree the $2 fee is ridiculous. My husband recently purchase 3 park of Pokmon cards for my son for $90. Yes, Mercari does have selling limits. She got them to cancel my transaction ,so what I have no item back? 2. You cant have it changed. After 3 days with no shipment notice, you can cancel. Sometimes an order can be delivered to the wrong address. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. It says they have three days but what happens after that? I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. Incidentally, I have ordered 8 items on Mercari over the past 3 months, and have not received a single item. This site is AWFUL when it comes to customer service or problems. Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. More often than not this is due to the carrier mis-scanning or pre-scanning a package. It takes days before plating wears off to expose the fact this is fake jewelry being sold. Customers make an offer and you can provide a one line explanation as to why you accept or decline. Im so glad I took the time to research this before doing anything. A lot of scammers on there. People also dont read descriptions at all it seems. Looking to pad your bank account or pay off your holiday debt? I'm glad I'm not just being impatient. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. You can make some serious money if you sell your old phone. ago. Ebay does not do this. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. Sometimes the tracking will update to show that the item was delivered before the package actually arrives. Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. But at least they end up actually fixing it! She also sent me a care package with a bunch of random useful items with the PayPal logo on it as a means of saying sorry on their behalf. WTF??? Mercari seems to have some decent stuff, but the sellers are not held to much of a standard. This wraps up my review for Mercari, I hope its helpful . I just had a return filed and it didnt make sense. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. Mercari is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items. Then another saying it must be shipped "within the time frame listed." 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