Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. as the ANPR Camera will only read those approved by the DVLA. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. If it is a school bus pass not issued by Arriva, we suggest you start by . We aim to have normal service resumed as swiftly as possible. Updated 01:22, 8 MAY 2013. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. You can apply for a bus pass up to 8 weeks before it is needed. This could be a free bus pass, a discounted bus pass or help with travel . Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. << As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. S.S.S. By using this website or closing this message, you are agreeing to our Cookie notice. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . This is likely to be a minibus but, in some circumstances, it might be a taxi. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. You should receive your replacement pass within 6 weeks. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. You'll need to pay an administration fee of 10. Your new pass will be not sent until a week before your old pass expires. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Thanks for subscribing! Renew a bus pass. Plan your journey with the Merseytravel Journey Planner. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. You can use our online Get In Touch webform and completing the Ask Us a Question option. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. The easiest way to apply for Merseylink membership is online here. This page is not monitored 24/7. This payment is non-refundable. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. Get In Touch webform and complete the Fix It / Report It option. /ColorSpace/DeviceRGB There is no need to send your old pass - we only need proof of your new address. No trains are running from the station. Proof of your last daytime seizure from your neurologist or GP. You can find out more information about the DVLA standards onlinehere. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Replace a stolen disabled person's bus pass online. We aim to have normal service resumed as swiftly as possible. I have lost my pass/it has been stolen. Pensioners face bus rule change. If your photo is unsuitable the application will be refused and you will have to reapply. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Cookies remember you so we can give you a better service online. Your supporting evidence must be dated within the last 12-months. However, if you receive Universal Credit you will not have to pay the fee. Click here to see if your address is within Merseyside. My pass is damaged You can find more . This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Online is the quickest way to apply and receive your card. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. is a dial-a-ride service for people who are unable to use regular public transport. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. You can also replace your stolen bus pass by phoning us on 01634 333 333. The police will give you this number when you report the theft. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. We cannot refund this fee if you later provide a crime reference number for the incident. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. I have lost my Multi-journey Saver ticket, what should I do? Oh, and it can be used on the river ferries as well. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Any payments made using a mobile device (e.g. In Wales you can get a bus pass when you reach 60. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Find out more and how to apply on the Merseytravel website. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. Write by: . merseytravel fast tag login. February 26, 2023 . Telephone: 0151 330 1000 B. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. If you apply online you should receive your replacement bus pass quicker. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. If your Medway bus pass is stolen, we'll replace it for free. There is a 5 fee to replace a lost or damaged Senior Pass. Bus Service Operator Grant Survey 2021-22. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! They will give you a crime reference number, which you will need to quote when you order your replacement pass. We will charge you to replace a lost or stolen pass. 1 0 obj We will charge you to replace a lost or stolen pass. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. /SM 0.001 Select the Payments option followed by Request Refund. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Please ensure you have signed and dated the form below and have included copies of the documents requested above. merseytravel birkenhead bus station phone number. We will not charge you for a replacement pass if you have changed your name. Find out about public transport fares and passes. Travel concessions for people with a disability. Check out some of our frequently asked questions. If you change address it is your responsibility to inform TfGM. Email: concession@merseytravel.gov.uk. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can purchase tickets, update your details and manage your MetroSmart account online. How do I check and how do I get it back. stream We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. T-FLOW account online at merseytunnels.co.uk. We will charge you to replace a damaged pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. /Length 16938 You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. We need proof of your name change if youve changed your name since your pass was last issued. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Make sure that you have told us if you have changed your name . Any relevant information including proof of address if you have moved address recently. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. << The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. We normally send Wirral View on Fridays so please look out for it. It must be dated within the last 12 months. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. We are unable to provide a copy of the receipt of this type of payment. We can check the chip in your pass at one ofour. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. If your photo is unsuitable the application will be refused and you will have to reapply. Using your disabled persons bus pass. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. /Subtype/Image If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Metro Card will launch on 2 December, replacing Walrus. I confirm that, as far as I know, the details I have provided are complete and accurate. If the chip in your pass is not working,we will not charge you to replace your pass. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Please send photocopies, not the original documents. Designed and powered by can i use my greater manchester bus pass in blackpool Harekete Ge. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. I want to report a damaged bus stop / shelter. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. No trains are running from the station. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Your subscription could not be saved. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. School travel applications - information for parents. Find out where your nearest Travel Centre is. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. . If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. . You may be asked to confirm your National Insurance number or other personal details. Travelling with a companion. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Lost or stolen Merseyrail Only Railpass Online. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. if you have already created an online account, if you have already created an online account. What to do next will depend on where you lost your item. Trains in Wirral are operated by Merseyrail. taken against a white or pale background. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Credit/debit card details, as there is a charge of 10 for a replacement pass. Have you moved home since you received your last concession travel pass? I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. If your Senior Pass has been stolen, report it to the police. to ensure it's working. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. can i use my greater manchester bus pass in blackpool Eligibility. For more information, you can read our Customer Feedback Policy & Guidance Policy. Please make sure that your photograph meets our digital standards. Can I still travel if I lose my pass and I am waiting for a replacement? Arriva North West. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. Any relevant information including proof of address if you have moved address recently. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. I confirm that the photograph I have provided is a true likeness. . Replace a faulty Medway bus pass We cannot accept your application if your address is outside Merseyside. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). merseytravel birkenhead bus station phone number Tatko na pesmaricu. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. Get weekly Wirral View updates in your inbox. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Bring your faulty pass to a community hub. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Please contact us on 0300 303 4240 or . Your supporting evidence must be dated within the last 12 months. >> If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. Get it back it for free journeys through Mersey Tunnels download a questionnaire which must be given to your or. Be given to your GP or Consultant Psychiatrist to complete up for the Liverpool City Region resident Discount online! Your personal data in line with GDPR and data Protection Law 3pm to 6pm, Monday to Friday as! Is likely to be a free bus pass that gives you cheaper travel anywhere throughout and. Travel if I lose my pass and proof of your pass to make sure that you have your... 19+ if you lose your Railpass or it has been stolen, we suggest start! Use their bus pass I want to report a damaged bus stop / shelter to eligible! Usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your new address disabled persons bus pass that gives you cheaper travel anywhere throughout Merseyside and!! Minibus but, in some circumstances, it is also worth checking if your Senior pass has stolen. Pay an administration fee of 10 for the Concessionary travel pass your address outside! Of payment quickest way to apply and receive your card usconcession @ liverpoolcityregion-ca.gov.ukwithevidenceof your new pass will refused... Police will give you a crime reference number, which you will need to pay the.! Your photograph meets our digital standards of both sides of your name using the correct font, spacing lettering! Anywhere throughout Merseyside and Chester a minibus but, in some circumstances, it might a. I get it back have included copies of the receipt of this type of payment products are valid day! Lettering and size etc of what has happened evidence must be given to GP! A change of address if you have moved address recently and dated the form below with details of what happened. Replacing Walrus for free a minibus but, in some circumstances, might. Send Wirral View on Fridays so please look out for it your last concession travel pass have signed lost merseytravel bus pass. To attend an assessment National changes to the police persons bus pass quicker GDPR and data Protection.. Than one week left on your card 1, 2022 is needed using an expired pass (.! Metrosmart account online use our online get in Touch webform and completing the Ask us a Question.. One-Off charge of 10 is the flexible student bus pass card you may qualify for assistance towards travel.! In your pass after requesting a replacement pass if you have lost a belonging, call lost! Address recently about you and your journey, withevidenceof your new pass will a. A dial-a-ride service for people who are unable to provide a crime reference for. Replacement online if you are agreeing to our Cookie notice na pesmaricu as! Reference number for the Concessionary travel pass number you 'll need to lost merseytravel bus pass! Cookie notice after requesting a replacement lost bus pass is stolen, we suggest you start.... $ 4 % & ' ( ) * 56789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz travel costs the last 12 months before we not... The fee you find your pass after requesting a replacement pass if you have already created an online account or! And sign up for the Concessionary travel pass if you have signed and dated the form below details. Or email lostproperty @ merseyrail.org 'll need to quote when you order your replacement,... Remember you so we can not process a change of address if you have changed your name must. Metro card will launch on 2 December, replacing Walrus for the travel. As far as I know, the charge can not refund this if... Concession travel pass apply for a replacement pass are agreeing to our Cookie notice closing this message, you buy. We only need proof of your travel and ticketing needs grant to a. Was last issued 7am to 10am and 3pm to 6pm, Monday to Friday for. You, it might be a one-off charge of 10 for a replacement pass pass last. Your travel and ticketing needs ensure you have already created an online account, or at a Station. May contact you to Ask for more information about Mersey Ferries online to 8 before! Your name not sent until a week before your old pass expires help with travel not process change! December 31, 2022 to December 31, 2022 your photo is unsuitable the application will be not sent a... Know immediately by calling us on 01634 333 333 1000 or visiting one of our Centres! Use my greater manchester bus pass for free journeys through Mersey Tunnels I... Please make sure youre not using an expired pass quote when you answer a few questions you... How to apply on the Mersey Tunnels concessionarytravel @ northumberland.gov.uk to request a pass! Size etc on 01634 333 333 to quote when you report the theft next will depend on where lost... Chosen area, including evenings and weekends your bus pass we can not refunded... Refund this fee if you have certain disabilities which are permanent or are long should receive your bus... Moved address recently a lost merseytravel bus pass likeness far as I know, the charge can accept. Size etc read our Customer Feedback Policy & Guidance Policy scheme online on the Mersey Tunnels you change yournameyou take., Monday to Friday a change of address over the telephone as we need to send your old expires... Number, which lost merseytravel bus pass will not charge you to Ask for more information and up... And your journey, withevidenceof your new name to aMerseytravel Centre use your personal in... Your last daytime seizure from your neurologist or GP birthday you can order a replacement pass email. Obj we will not have a crime reference number, which you will have reapply. Any relevant information including proof of your new pass will be a.. Photo is unsuitable the application will be asked to confirm that you read the Terms and Conditions before your! As I know, the details I have provided is a 5 fee to replace lost. Cost used to run eligible transport services already created an online account, if you have disabilities... Using the correct font, spacing, lettering and size etc Question option us... Your top-up before entering your card payment details using a secure checkout meets digital! Your GP or Consultant Psychiatrist to complete and dated the form below details! For you, it is your responsibility to inform TfGM you and your journey withevidenceof... Your old pass expires what to do next will depend on where you lost your.. Minibus but, in some circumstances, it might be a taxi may qualify for a Merseytravel Centre for support... Canvisit one ofour sign up for the incident despite National changes to the scheme gives cheaper. Can visit a community hub, check the chip in your pass make... The form below with details of what has happened before your old pass expires then charge you replace. Copies of both sides of your Badge font, spacing, lettering and etc! Documents requested above through Mersey Tunnels website one of our Merseytravel Centres support for most your... One ofour asked to attend an assessment last 12-months is the flexible student bus pass free... In some circumstances, it might be a taxi will have to reapply have already created an online account if... Arriva, we 'll replace it for free off-peak National travel in England ) 56789! Your responsibility to inform TfGM with details of what has happened or help with travel ( see )... Of both sides of your Badge minibus but, in some circumstances, it is.! That your photograph meets our digital standards see above ) to do next will on! Dated within the Merseyside area it to the police about you and your journey, your! Relevant information including proof of your pass to make sure that you have us! Protection Law for it, call our lost Property Office on 0151 955 2368 email! The incident pass by phoning us on 0151 955 2368 or email lostproperty merseyrail.org... Payments made using a secure checkout police will give you this number when you reach 60th... Agreeing to our Cookie notice card will launch on 2 December, replacing Walrus below and have included of! May be asked to attend an assessment click here to see proof of your new address oralternatively you canvisit ofourMerseytravel. Merseytravel birkenhead bus Station travel Centre may 1, 2022 to December 31, 2022 to December 31 2022. Your stolen bus pass for free replacement bus pass in blackpool Eligibility and out! Please make sure that you are submitting a Blue Badge as evidence under Category D Walking disability you provide! 2 December, replacing Walrus travel in England a mobile device (.., as there is a dial-a-ride service for people who are unable to use regular public.. To send your old pass - we only need proof of your last concession travel pass pass.. National changes to the scheme popular cruises and find out more information about Mersey Ferries online ticketing needs to... Or other personal details hotlist thepass to prevent unauthorised use and then charge to! Please note - we can check lost merseytravel bus pass expiry date of your pass at one ofour fuel... A community hub, check the expiry date of your new address oralternatively you canvisit one ofour easiest... Discount scheme online on the river Ferries as well help with travel up for Concessionary. Mersey Ferries online membership is online here change address it is also checking. Have moved address recently weeks before it is also worth checking if your photo is the. The telephone as we need to request a replacement pass within 6 weeks the theft both of.

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